Cable Forum - View Single Post - V+ & VIP Installed but broadband woes....

thechangingman · 18-02-2007, 12:19

Dear All,
Firstly apologies for length of post but got a fair bit to say!

Had V+ and upgrade to VIP on Friday 16th. All went well with the V+ install - engineer waited for hits etc to upgrade box then my channels. Also got shiny black box which looks good on black glass stand!

First thing that worried me was he didn't had the relation of existing STB on job sheet. Not a problem he said and he carefully relocated it to upstairs room with some very discreet cable runs round front of my house.

He conected the co-ax to the cable modem (ntl 250) and gave me the BB install CD saying it won't be any trouble to get this up and running. Off he went and I was happy. (Question: Should he have ensured the BB service was working before leaving?)

I tried to install the BB however no joy as the IP address could not be renewed. Tried few more times no joy. Tried using different computer - no joy. Rang BB faults went thru the usual switch off, wait, switch on etc... no joy. Engineer booked to come Saturday between 12 and 6.

Saturday 12 noon came. Getting jumpy by 4pm so rang BB faults. No help at all. Tried to make me go through off/on process again eventhough I only wanted them to confirm the appointment was booked for today. So rang CS to confirm appointment booked and Engineer still coming. "Yes" said the very helpful chap and he even gave me the missing modem PIN which apparently was in the letter I never received.

Saturday 6pm came but no Engineer did.

Rang CS - closed at 5pm!! (Why oh Why?).

Rang BB faults. Asked why "no show" by Engineer. He could only apologise. He then checked with the Engineering Department and said my appointment is for Monday 19th between 12 and 6!!!!

Now either both myself and the CS chap are unable to read dates correctly or someone has rescheduled my appointment to Monday as they ran out of time on Saturday.......

Thoroughly pee'd off as you can imagine.

Got up this morning, still angry. Idea..... try connecting to internet thru old, relocated STB.... and loe and behold it's still live hence being able to write this rant now!!!

Not sure what to do now....

- Should I wait for Engineer to call tomorrow and have another day away from work?
- Should I ring BB faults and explain what I have found and will thye be able to transfer my service to the cable modem successfully on a Sunday?

Any advice gratefully recevied especially if from a VM staff member who understands how this will be resolved from their end.

bye for now!

18-02-2007, 12:19	#1
thechangingman Inactive Join Date: Jan 2007 Location: Hornchurch Services: Sky+HD Talk Talk Pro BB & landline iPhone on o2 Mobile Posts: 18	V+ & VIP Installed but broadband woes.... Dear All, Firstly apologies for length of post but got a fair bit to say! Had V+ and upgrade to VIP on Friday 16th. All went well with the V+ install - engineer waited for hits etc to upgrade box then my channels. Also got shiny black box which looks good on black glass stand! First thing that worried me was he didn't had the relation of existing STB on job sheet. Not a problem he said and he carefully relocated it to upstairs room with some very discreet cable runs round front of my house. He conected the co-ax to the cable modem (ntl 250) and gave me the BB install CD saying it won't be any trouble to get this up and running. Off he went and I was happy. (Question: Should he have ensured the BB service was working before leaving?) I tried to install the BB however no joy as the IP address could not be renewed. Tried few more times no joy. Tried using different computer - no joy. Rang BB faults went thru the usual switch off, wait, switch on etc... no joy. Engineer booked to come Saturday between 12 and 6. Saturday 12 noon came. Getting jumpy by 4pm so rang BB faults. No help at all. Tried to make me go through off/on process again eventhough I only wanted them to confirm the appointment was booked for today. So rang CS to confirm appointment booked and Engineer still coming. "Yes" said the very helpful chap and he even gave me the missing modem PIN which apparently was in the letter I never received. Saturday 6pm came but no Engineer did. Rang CS - closed at 5pm!! (Why oh Why?). Rang BB faults. Asked why "no show" by Engineer. He could only apologise. He then checked with the Engineering Department and said my appointment is for Monday 19th between 12 and 6!!!! Now either both myself and the CS chap are unable to read dates correctly or someone has rescheduled my appointment to Monday as they ran out of time on Saturday....... Thoroughly pee'd off as you can imagine. Got up this morning, still angry. Idea..... try connecting to internet thru old, relocated STB.... and loe and behold it's still live hence being able to write this rant now!!! Not sure what to do now.... - Should I wait for Engineer to call tomorrow and have another day away from work? - Should I ring BB faults and explain what I have found and will thye be able to transfer my service to the cable modem successfully on a Sunday? Any advice gratefully recevied especially if from a VM staff member who understands how this will be resolved from their end. bye for now!