Cable Forum - View Single Post - I'm Finished with CABLE sky and BT for me

scotloyal · 18-02-2007, 10:46

I pass this on for a friend as she has had no NTL/VirginMedia for a week now.

I'm am totally frustrated by the way I have been treated this week one the phone which I add had to travel 4 miles to use the phone of a friend,

One week old and this for me.

11th Sunday All services went down due to a fire in the building I live in (high rise flats)
12th Monday After 3 phone calls I reported I had no NTL/VirginMedia service at all coming into my house, Normally I would have TV-phone-broadband.
13th Tuesday 8:15am had a engineer called and checked phone line and told me it wasn't working (I was shocked to say the least !!) He informed me that he shouldn't have been sent out and that it was being worked on at present. He also told me it would be fixed that day.
The NTL/VirginMedia box is on the landing on the floor I live on, No engineers that I could see there at all at no time on Tuesday.
14th Wednesday My son got married so I had no time to go find a phone to complain or ask what the situation was.
15th Thursday I sent a text message to a friend who had all the details of what was going on to the best of my knowledge asking for him to ring NTL/VirginMedia for me, He was told its being treated as an "outage" and was being worked on. ( No engineers that I could see there at all at no time on Thursday)
16th Friday First day I seen engineers and they wire replacing the burnt cables.
I asked the engineer at what point did he think my services would resume when he replied "before the end of the day"
17th SaturdayI rang yet again and was told the problem would be fixed at 4pm.
18th SundayNow I have been given two times Monday it will be fixed as I was put through from one operator to another 9am and 10am.

Not a great week for me at all, Although I feel like I have been all around India on Holiday this week Im not too happy and I am seriously thinking of changing back to BT & Sky as I had no problems with their company in the years I used them at a different address.

Elaine Allen.

18-02-2007, 10:46	#16
scotloyal Inactive Join Date: Feb 2007 Posts: 4	Re: I'm Finished with CABLE sky and BT for me I pass this on for a friend as she has had no NTL/VirginMedia for a week now. I'm am totally frustrated by the way I have been treated this week one the phone which I add had to travel 4 miles to use the phone of a friend, One week old and this for me. 11th Sunday All services went down due to a fire in the building I live in (high rise flats) 12th Monday After 3 phone calls I reported I had no NTL/VirginMedia service at all coming into my house, Normally I would have TV-phone-broadband. 13th Tuesday 8:15am had a engineer called and checked phone line and told me it wasn't working (I was shocked to say the least !!) He informed me that he shouldn't have been sent out and that it was being worked on at present. He also told me it would be fixed that day. The NTL/VirginMedia box is on the landing on the floor I live on, No engineers that I could see there at all at no time on Tuesday. 14th Wednesday My son got married so I had no time to go find a phone to complain or ask what the situation was. 15th Thursday I sent a text message to a friend who had all the details of what was going on to the best of my knowledge asking for him to ring NTL/VirginMedia for me, He was told its being treated as an "outage" and was being worked on. ( No engineers that I could see there at all at no time on Thursday) 16th Friday First day I seen engineers and they wire replacing the burnt cables. I asked the engineer at what point did he think my services would resume when he replied "before the end of the day" 17th SaturdayI rang yet again and was told the problem would be fixed at 4pm. 18th SundayNow I have been given two times Monday it will be fixed as I was put through from one operator to another 9am and 10am. Not a great week for me at all, Although I feel like I have been all around India on Holiday this week Im not too happy and I am seriously thinking of changing back to BT & Sky as I had no problems with their company in the years I used them at a different address. Elaine Allen.