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Benson · 17-02-2007, 23:54

I rang today to inquire about the ViP bundle and that fact that i did want to swap to this package but had been waiting on any real hard news on a broadband speed increase before makeing any changes.

I was worried that if i had swapped to this bundle i would be stuck with 10mb and then next week they launch 20mb or something so i phoned to clear up a few things.

Firstly after a short period on hold while she checked the CS op came back and advised at this moment in time she can confirm there will be no increase in speeds in the near future.Then she also went on to say although a press release had said 50mb within the first qtr of '07 sadly virgin would not meet this time frame.She said they should be increasing speeds at some point as the tests ran so far seem to say the network can support up to 100mb (Dont think so myself).

On to the ViP bundle info she advised that even if i did switch to the ViP bundle i would be receiving the XL internet (Currently 10mb) and if a new speed was introduced it would come under the XL catagory and i would receive it at no extra cost.

I asked what if it was decided that a new speed was to be released as ViP internet or XXL etc.... above the XL broadband she advised me at this point that switching to the ViP bundle does NOT mean your agreeing to a new 12mth contract and i could cancel it at any time or simply renegotiate a new bundle.

17-02-2007, 23:54	#1
Benson Inactive Join Date: Oct 2006 Posts: 79	ViP Bundle I rang today to inquire about the ViP bundle and that fact that i did want to swap to this package but had been waiting on any real hard news on a broadband speed increase before makeing any changes. I was worried that if i had swapped to this bundle i would be stuck with 10mb and then next week they launch 20mb or something so i phoned to clear up a few things. Firstly after a short period on hold while she checked the CS op came back and advised at this moment in time she can confirm there will be no increase in speeds in the near future.Then she also went on to say although a press release had said 50mb within the first qtr of '07 sadly virgin would not meet this time frame.She said they should be increasing speeds at some point as the tests ran so far seem to say the network can support up to 100mb (Dont think so myself). On to the ViP bundle info she advised that even if i did switch to the ViP bundle i would be receiving the XL internet (Currently 10mb) and if a new speed was introduced it would come under the XL catagory and i would receive it at no extra cost. I asked what if it was decided that a new speed was to be released as ViP internet or XXL etc.... above the XL broadband she advised me at this point that switching to the ViP bundle does NOT mean your agreeing to a new 12mth contract and i could cancel it at any time or simply renegotiate a new bundle.