18-02-2007, 00:08
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#9
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,458
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Re: Variety.Com: VM have Sky 'rattled'
Interesting line ;
Quote:
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Virgin says it will be pouring $19 million into customer service, a needed investment after NTL had so disaffected cable users that users set up their own support group.
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