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opelfruitcase · 17-02-2007, 00:47

No, the install tech that's coming out would not be able to swap the modem unfortunately - it would have to be done instead by a faults tech. I would certainly hedge my bets though that its to do with the modem, as it is known that some of the older ambit modem's (probably yours included) cannot handle the 10Mb service.

Ring up tech support and explain to them that you've upgraded your service and you don't think your modem can handle it - they should be able to book a fault tech to go out and do a swap.

17-02-2007, 00:47	#3
opelfruitcase Inactive Join Date: Jun 2003 Location: Swansea Age: 46 Posts: 456	Re: Modem broke? No, the install tech that's coming out would not be able to swap the modem unfortunately - it would have to be done instead by a faults tech. I would certainly hedge my bets though that its to do with the modem, as it is known that some of the older ambit modem's (probably yours included) cannot handle the 10Mb service. Ring up tech support and explain to them that you've upgraded your service and you don't think your modem can handle it - they should be able to book a fault tech to go out and do a swap.