I've had this modem since the day I joined Broadband whenever it first opened in NTL. I think. Anyways, I've got this modem:
Problem is: I've just recently joined the VIP Pack from Virgin, 10mb came the day we ordered.
Fantastic, I though.
The problem seems to be that the connection is dieing every couple of mins. Like it drops down and goes up. From 9225 kbps to 0023 kbps and back up. Now, I think it's the modem. I've got it connected to router and I know its not the router as I just joined up the modem to my computer and it seems to have that stupid problem!
I was wondering maybe I could get a new modem perhaps? The enginner is coming out on the 21st Feb I think and hes putting in my new V+ Box. Would the enginner be kind enough to give me a new modem or will I have to ring up before hand?
I really like NTL. It's a great company, I remember when it was Cable:Tel. And, I don't want to leave them, if there internet service is like this.
P.S - Could I ask for the new Virgin modem too?
