[Kard]

July 2006, my old Teryon Terajet modem after 6 years of faithful service finally dies, and I'm promptly upgraded to the new ntl250 model. All worked well for about 6 weeks, then suddenly my connection speeds dropped to almost dialup levels, I had huge latency spikes and packet loss averaging 40%+.

Late August, an engineer organised a repull for me after noticing the problem wasn't just related to my modem, but also affected my digi TV services. A week later (early Sept iirc) the repull crew turned up and decided I didn't need a repull, instead they tell me my area is over subscribed and that no matter what they do the problem can't be fixed.

So until last week I put up with my 0.4mbps service and the freezing TV pictures. Then it stopped completely... Between 3pm until around 2am, my connection would almost grind to a halt, having waited almost 7 months for it to be fixed, I decide to call VM again.

An engineer shows up.. and I have to give them credit, they were brutally honest. They ordered me the repull again, but later said that they didn't think it would solve my problems, in fact they actually said I had 2 options, #1 Suck it up, #2 Switch to DSL (not an option, I live too far away from the nearest BT exchange), it was said that my problems are due to over subscription and unauthorised connections to the network in my area.

I'm stunned, NTL has taken £75 every month from me since this started, charging me for a service they knowingly can not provide, I find this wholey dishonest and disgusting. Was the £8.5k I spent with them over the last 6/7 for the 3 services I use not satifactory?

Gutted, excuse me for whining, but I couldn't find a more suitable place to share my experience.