[REM]

After 4 days of owning a shiny new V+ box I still have no channels (Well I have about 6).

Apparently my box is not registered with them. My first "standard" Samsung box seems to confuse everyone I speak to.

Today I have been on the phone for over an hour and a half.

1) Got through to India. Helpful chap, but it wasn't his department. He puts me through to CS.

2) Got a nice Scottish lass. Took my details. "Sorry you are on the Harmony billing system. I'll have to transfer you".

3) Got a Male Scott this time. "Sorry if it's a V+ box that is a different department,"

4) Back to India. I cant remember what he said (I'd eaten my own ears by this point) but transferred me again.

5) Went through spoken menu and ended up back in India. "Sorry this is faults. you need to speak to the TVdrive department" I got a free lecture about the engineers not setting installing it correctly. Phone goes dead, then the dreaded music again

6) After 4 minutes I got back to the same spoken menu.

7) Back to faults in India. Took my details and checked my account. Got the nice music again while I wait. "You need to speak to my colleague in the TV drive department" Music again. Told me there would be a 10 minute wait, or I could hang up and start again in half an hour when the queue would have magically gone and I'd get straight though. Forgot to mention I have music again now. I wonder if they will release it as a single. He confirmed that the next transfer would be the one that can help me. Starting to get sick of this music now.

8) Got through to "Billing" in Glasgow. Really nice girl. She confirmed that my account is only showing my original relocated silver Samsung box but no V+. She is checking with install department. Obligatory music while waiting. She came back and told me the install department closed at 7pm (an hour ago). I had been on the phone since 6:30pm. I didn't get angry as she was being very helpful and polite. She took my box and card numbers and said she'd email them to the
install dept marked urgent and hopefully when they open at 9am tomorrow (Sat) they should enter it onto the system. She offered me a £15 credit for the inconvenience.

I have an engineer coming tomorrow (sic) to sort out the cable modem. If the TV is not on my then I shall insist he sorts it. I know he will say it's not his department but I shall lock him in until he does. Either that or he can take the whole lot away with him. He won't need to carry anything as I'll insert it somewhere handy for him.

ARRRRGGGGHHHH and I thought Sky CS was hell.


What I really love is the recorded message saying "We record all our calls to make sure we are always offering you the best possible service." I can image Watchdog doing a 3 hour special on Virgin in the coming weeks.