Originally Posted by TheOne

I've had constant problems with my silver NTL:home 100 cable modem since upgrading to 10Mb, always crashes when doing anything internet intensive. I've had that modem since NTL started broadband over 6-7years ago (if i remember correctly)

So have just phoned up Virgin Media and explained, and the wonderful lady said an engineer will be out next week to replace it with a new modem and tried to offer me some pretty good permanent offers such as for £51 a month
1- 10mb broadband
2- TV XL
3 - Talk Unlimited phone
4 - mobile tariff of 300mins+300texts (no change here though)

please note i didnt even ask for any type of special offer or a reduction in my bill. She simply said now that were Virgin Media were paying more attention to loyal customers, like yourself ....cant complain