[savvychels]

Actually I'm impressed. I contacted them last Friday regarding the V+ box. Was advised about the VIP plan which I hadn't heard about at that point, so advisor saw my needs/use and recommended what worked for me off his own bat (v. good! They've never done that before). Hold times have varied, but considering how many people are ringing to enquire I'm shocked that the longest I've had to hold at any one point has been around 5-7 minutes (one 20 minute hold once but the rest have been around 5-7)

Install tech very good. Admitted it's all a bit new and apologised in advance that he'd only installed one other before mine, but very helpful.

All CS staff (both here and abroad) VERY polite, friendly, apologetic for any inconvenience. All listened and did what they could along the way with a minor mix-up.

The thing is, yes it's a week since the re-branding, but they've been working towards this for a while now - and I've been impressed with the mailshots an communication regarding the changes in phones and packages.

In January when we got the most recent mailshot about the renaming of packages etc I asked at the time if there was a better phone plan for me, and at the time there wasn't based on my usage, and they were up front enough to say so - not try to get me to pay more at that time for what I didn't need.

So I'd have to say overall over the past few months they really have started to step up their game. That's not to say there weren't a few niggles and glitches, but it's how they handle them that speaks to how good they are

Just my .02