Quote:
Originally Posted by NTLVictim
Simplistic? Competition always improves things for the consumer, and up until now, Sky have had no competition. They have had no competition because ntl's customer service was as rough as a bears' bum so Sky's had to be no better, and the picture quality and range of channels on Sky was better, plus no freezing, al la ntl.
You'll notice the repeated use of the word WAS, however...
All it takes is for one player to raise their game, and the rest have to follow which is a good thing for the end user..to borrow the Ford/Vauxhall analogy, if competition didn't exist, we'd all still be driving around in monstrosities like the Vauxhall Viva.
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I think you're getting confused between evolution and economics
Whilst I'd agree that Sky's CS is pretty poor, it is (in my personal experience) not as poor as ntl's. The big difference in my experience is that I never have to call Sky's CS, becuase the product works better. Purely anecdotal, but that's honestly my experience.
So now ntl has a new sign outside the door, but am I really the only person who thinks that a new coat of paint does not change the years of rot inside a couple of rather insipid cable companies, dreadful training, a mele of unconnected systems and management that learned everything on survival of the fittest from the dinosaurs themselves?!?!
VM has the same number of customers this week that the combined ntl:telewest had last week, so what's changed? All the staff? No. All the systems? No. All the management? Not yet, but here's hoping!
Maybe I will be wrong (and actually I hope I am) but I've seen rebrands, mergers, direction changes of cable too many times, and it really didn't get any better and it certainly didn't lead to lower prices.