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REM · 14-02-2007, 20:36

I think most people have missed the point. it is certainly NOT a skin colour or race thing.

It is a culture thing. A UK call centre manned 100% by British born Indians would not be a problem. It is the fact that these Indian call centres are manned by people who have not set foot out of their own town and have a VERY rudimentary knowledge of our country and our ways that cause the problems.

We have to explain every little detail to them where as an English born person (be they of Indian, Chinese, Jamaican, Polish, German or whatever parentage) who's lived here all their lives would know what we meant without trying to explain.

But on a language point, who teaches them? I'm sure they are taught by other Indians who speak English. It's like Chinese whispers. One teaches another then he teaches another. Eventually the language gets corrupted and it's like trying to understand a bad speech synthesizer.

Yes they might be trained the same as UK based CS people but what about the 20+ years in the field training, eating bacon sandwiches and holidaying in Bognor and fighting at football matches. That is as necessary at the tech stuff. Without that they are just robots.

14-02-2007, 20:36	#32
REM Inactive Join Date: Feb 2007 Location: Coventry Services: TV Full House V6 200Mb/s + Telephone Posts: 167	Re: Im not racist, but.... I think most people have missed the point. it is certainly NOT a skin colour or race thing. It is a culture thing. A UK call centre manned 100% by British born Indians would not be a problem. It is the fact that these Indian call centres are manned by people who have not set foot out of their own town and have a VERY rudimentary knowledge of our country and our ways that cause the problems. We have to explain every little detail to them where as an English born person (be they of Indian, Chinese, Jamaican, Polish, German or whatever parentage) who's lived here all their lives would know what we meant without trying to explain. But on a language point, who teaches them? I'm sure they are taught by other Indians who speak English. It's like Chinese whispers. One teaches another then he teaches another. Eventually the language gets corrupted and it's like trying to understand a bad speech synthesizer. Yes they might be trained the same as UK based CS people but what about the 20+ years in the field training, eating bacon sandwiches and holidaying in Bognor and fighting at football matches. That is as necessary at the tech stuff. Without that they are just robots.