Quote:
Originally Posted by Tristan
Look, guys, this really is pretty simple.
If you've got the new black, Virgin EPG, whether on a V+ box or a regular STB, and you're on the top package, then the "TV Hits" or whatever the new name is will be free. If you're not on the top package, then you can subscribe to TV Hits for an extra £5 per month
If you don't have the black EPG, and were previously with Telewest, then exactly the same applies -- but I suspect you already know this, since that's how it's been since VOD was first launched.
If you don't have the black EPG, and were previously with NTL, then individual TV Hits programmes will be charged at the amount shown on-screen.
What is so difficult to understand about this?
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Nothing is difficult to understand when it is explained like that. But for those people now on the XL TV Package as per their bill it is quite clear from the website that the content is included. The website doesn't distinguish between 'firmware' types.
I remain on the old NTL epg and yet I have been allowed to add the £5 pm charge to cover the cost of the TV Hits content.
I approached CS and after much confusion on their part they agreed it is available to me as per the website. What I am paying £5 for now I have no idea - I am reluctant to access anything for fear of running up a bill. How absurd all this is.