Quote:
Originally Posted by lostandconfused
i dont think their attutude is ok, go then. but they do have set offers that they can offer. if they are not good enough for the customer then they will have to go elsewhere.
although, TBH ive seen the packages they offer, even the bundled ones that are advertised on the website, and i think they are good value for money
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That's the idea - if we can be competitive in our pricing then there's absolutely no need to throw credits at people to stay with us. There will be occasions where a credit is justified, loss of service for example, but in the main we will hope to compete on an even footing with our competitors without applying further credit to customer accounts and hoping that will retain their custom.