Quote:
Originally Posted by Downloads
But it's not spin is it. NTL might not have made any money, but Virgin Mobile was always very profitable. Haven't seen the figures for a while but they made something like 600mil last financial year. Thats 600mil more to spend on services than they had prior to to taking them over.
I believe thats what he's saying.
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Virgin mobile profits were about £50million per year.
---------- Post added at 15:40 ---------- Previous post was at 15:39 ----------
Quote:
Originally Posted by info4u
Not necesarely;
They can log a complaint to capture the customers dissatisfaction (Complaint) and then work on it to improve the services based on the volumes of simular complaints but they can still say ok then sorry we cant help bye bye.
This way they would be working on something and listning to the customer, but it is a "As Is" basis, Take it or leave it
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that's not the way a business operates. it's very expensive to find new customers so a lot cheaper to retain an existing customer by offering them a discount. sky do it. so do mobile phone companies.