Quote:
Originally Posted by Blackie
This story is absolute rubbish. Can you imagine any company advocating the use of the phrase, "OK, go then", to a paying customer that's unhappy with their services? It's a brilliantly stupid fabrication by 'someone at work'.
I work for VM in Customer Retention and I can confirm this is not the case. Neither is it the case that customers will have money thrown at them to stay.
|
Not necesarely;
They can log a complaint to capture the customers dissatisfaction (Complaint) and then work on it to improve the services based on the volumes of simular complaints but they can still say ok then sorry we cant help bye bye.
This way they would be working on something and listning to the customer, but it is a "As Is" basis, Take it or leave it