Quote:
Originally Posted by tvout
Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.
Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???
Anyone know any more or if this is true now?
|
This story is absolute rubbish. Can you imagine any company advocating the use of the phrase, "OK, go then", to a paying customer that's unhappy with their services? It's a brilliantly stupid fabrication by 'someone at work'.
I work for VM in Customer Retention and I can confirm this is not the case. Neither is it the case that customers will have money thrown at them to stay.