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NTLVictim · 14-02-2007, 11:57

Thanks Info...I think I know your brother, Phones.

Looking at that procedural detail, no wonder it all goes pear shaped!

What happened to me doesn't quite fit that pattern though, aren't I the lucky one?

The swap over/install SACM was arranged for the 31st of October, but our email accounts disappeared on the 25th, which was when one phone caller wanted to pick up the STB before I said no, our swap over is on the 31st.
Bernie phoned me just after they did and confirmed the STB would be picked up by the installer on the 31st.

Just our email accounts disappeared mind, there was no loss of net access..

The email accounts were back the next day after I spoke to Bernie.

I'm aware that the letter we got was a form letter, but what kind of company sends out a letter like THAT to innocent people?

14-02-2007, 11:57	#23
NTLVictim Inactive Join Date: Feb 2004 Services: Finding people (retired) Posts: 1,065	*Re: Ntl..crp painted red?** Thanks Info...I think I know your brother, Phones. Looking at that procedural detail, no wonder it all goes pear shaped! What happened to me doesn't quite fit that pattern though, aren't I the lucky one? The swap over/install SACM was arranged for the 31st of October, but our email accounts disappeared on the 25th, which was when one phone caller wanted to pick up the STB before I said no, our swap over is on the 31st. Bernie phoned me just after they did and confirmed the STB would be picked up by the installer on the 31st. Just our email accounts disappeared mind, there was no loss of net access.. The email accounts were back the next day after I spoke to Bernie. I'm aware that the letter we got was a form letter, but what kind of company sends out a letter like THAT to innocent people?