[Mike RB]

When it comes to billing, NTL really let themselves down and it looks like VM are no different.

I received my NTL bill earlier and found is is wrong, but around £20. I called up and we both agreed it should be around £73, not £98 as I was billed.

The billing was then corrected or so I was told and a credit was applied. Yes sir, we will take £73 from your account (or around, don't have the bill to hand).

Today, £85.xx was taken.

I've rang twice way before the DD was taken to check they have sorted the bill and was assured both times they had.

This is something Branson really needs to work on, though admittedly it was NTL when I tried to sort the bill, but surely the change over in training/ CS was taking place then.