Quote:
Originally Posted by Nikesh
It's about time they stopped giving out ridiculous offers just to keep a customer...
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I fully agree.
Why should a customer get something at a reduced cost or even for free, when others have to pay the full amount.
I can understand if they have NEVER had an offer and new customers are getting an introduction offer, then they should be entitled to one offer also as being fair.
But constantly providing an offer when that one has ran out, no not really.
When I worked there I used to see customers who had been with Telewest 10yrs and never complained dispite problems, paid on time, loyal to the company and probably pay out on what was known as Supreme, Sky movies and sports, Full phone package, and medium internet
And then you would get a moaner who would threaten to disconnect after 2yrs and having had a good a near perfect service and stugles to pay their bills month in month out and takes out the starter TV package, Basic phone and Basic internet but because their 3 for £30 has ended they are kicking up a fuss.
(No exageration people did this)
Yet after probably 20 minutes of irate customer saying you dont value me, if you dont give me this im off, you would transfer them to customer relations to disconnect, and they would be the ones who would say.
"Oh no problems mate, we will offer you half price broadband and phone for 6 months"
(and guess what, they would do the same once that 6 months is up) (NOT ALL but you start to see people threatening to disconnect because their neighbour did, or because they heard of some one who did and got an offer)
Infact one customer once said to me, he had been reading about it on the net. (Probably this site or digitalspy)
Top and bottom is its not fair on others.
Customers want to disconnect,
Lets them, they then have to find a new provider, match the cost and install them without an interruption to their services
Sky for instance...
Would charge for installs (not always)
Would charge for their box
Only provide TV no phone (other than discount through BT)
and at one point no internet (And even that can only be provided through a BT line as it is an ADSL connection not DSL)