Cable Forum - View Single Post - [Merged] Leaving VM for Sky? OK just leave...

tvout · 13-02-2007, 21:48

Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.

Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???

Anyone know any more or if this is true now?

13-02-2007, 21:48	#1
tvout Inactive Join Date: Aug 2006 Location: West Midlands Services: VM L Broadband (10MB) XL TV V+ HD Box Off peak caller phone HTC Wildfire on T-Mobile UK Freeview Posts: 600	[Merged] Leaving VM for Sky? OK just leave... Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky. Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving??? Anyone know any more or if this is true now?