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3 for 30 not upgraded after merger
It appears that although I pay £30 pounds a month for a telewest package that no longer exists and the equivalent £30 package from virgin has additional TV channels and an improved phone service, I will not be moved to this package. Despite now paying virgin media my money.
Contacting cusomer services was everything I've come to expect from a call centre. Waited 45 mins to speak to someone, then told tough luck. You have to wait till your contract expires. Surely this cannot be right ?
Does anyone have any info on contacting customer services regarding this. The guy I spoke to said there had been quite a few calls about package upgrades not being passed on to existing customers.
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