[Rillington]

Exactly McYorkie. It was like the bad old days of ntl apart from the fact they answered the phone immediately.

The final CS person I spoke to did admit that he didn't know, which is fair enough, and also said that the Virgin Media website is confusing but he said that his colleages told him that it was an element of feee and paid-for, ie what it says on the box whereby some is free but most is paid for. he also told me that some of the films were also free which i find hard to believe. He did give me £10-worth of credits to spend on VOD programming.