Quote:
Originally Posted by ian1969uk
On trying the STB upstairs this evening, that box is missing the sports and movie channels. I phoned faults and the first (Indian) operator said he couldn't understand my (Teesside) accent and asked me to phone back.
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Whats worse is that ntl had a superb Customer service and Faults centre based at Preston Farm Stockton. We had knowledge of the area, understanding of how important it was that boro tv was not on and where staffed by a great bunch on talented people. (and some numpties).
Ntl used to have a stb per 10 or so staff that we where encouraged to use to familiarise our selves with it./ We had free digi tv also , again to make sure our product knowledge was good. I bet the guys in India don't have one between the entire centre.