Quote:
Originally Posted by NTLVictim
If you'd read this thread from the beginning, you would have seen;
"Good evening Jcuk.
Your stb collections dept don't keep contact for a few reasons....
The first is because they are a separate company called Kelly.
Second, their call centre is in India, and they haven't got a clue.
Thirdly, they were told to chase us by Telewest two days after the stb was picked up (31st of October 2006), and they never did contact us through being useless, the first we knew was when my other half opened that nasty and possibly illegal letter.
The Bangalore boneheads were phoned once we'd calmed down enough, and told that the stb had been picked up and when, and they swallowed it without a murmur.
It wasn't Kelly that sent us that letter by the way, it was Telewest in Edinburgh, may they rot and perish.
Bernie McSweeney was emailed by me in a still incandescent state on the 23rd of January 2007 at 22:28.
He emailed me back on the 24th of January 2007 at 11:00, with a promise to look into it.
Since then, silence... I suspect he's been muzzled.
Customer services have had their chance and found to be wanting.
This is now a high level complaint.
Customer services do not deal with high level complaints."
That is the state of play at the moment.
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I have read this thread from the beginning but It had become a bit heated and off topic which is why I asked the 2 simple questions (as your post above doesnt make it particularly clear). To save asking again I will share with you my assumption from this quote,
Quote:
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and they swallowed it without a murmur.
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I assume from that, that you now have the initial issue resolved, the charge has been removed and any action rescinded.
Shaun