Quote:
Originally Posted by Wicked_and_Crazy
Are you prepared to pay more to fund it?
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Yes we need to pay more so that corporations can maintain their enormous profits and keep shareholders happy, perhaps a more pertinent question should be are you prepared to let your feet do the talking and switch to a service provider that values decent customer service above profits, it might be interesting to know what the customer retention conversion is for companies that have out sourced, obviously not enough for them to reverse their policies but I for one tend to take my business elsewhere the moment I get the whiff of a foreign call centre, considering the Virgin Group is famous for quality customer service I would hope that their call centre goes against the norm, lets hope so anyway