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B3rti · 13-02-2007, 13:14

since we outsourced to IBM India there have been numerous problems, for instance im staff and it took the Indian call center 15mins to remove call barring from my account, when i say 15 minutes thats how long i was on hold after explaining what i needed doing, considering i know the process and it should take less that 10 to 15 seconds to remove from the account. they are an absolute nitemare and they have no idea. how can someone in india possibly know our problems when they do not even have a link to ourselves, my word of advice is if you speak to indian call centres ask to be put though to albert dock, they might be scousers but at least you will have a two way conversation.

13-02-2007, 13:14	#25
B3rti Inactive Join Date: Feb 2007 Location: A House Services: Talk Anywhere 400 Landline - Virgin Media 10Mb Broadband - Virgin Media V+ Full Package Posts: 40	Re: Im not racist, but.... since we outsourced to IBM India there have been numerous problems, for instance im staff and it took the Indian call center 15mins to remove call barring from my account, when i say 15 minutes thats how long i was on hold after explaining what i needed doing, considering i know the process and it should take less that 10 to 15 seconds to remove from the account. they are an absolute nitemare and they have no idea. how can someone in india possibly know our problems when they do not even have a link to ourselves, my word of advice is if you speak to indian call centres ask to be put though to albert dock, they might be scousers but at least you will have a two way conversation.