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Kellargh · 13-02-2007, 12:35

It's even more frustrating when, being in the Faults center, I have to go through to tech support to help a customer and find I'm speaking to an advisor in India and they cannot understand what to do. I informed one advisor that a customer had a slow connection and the advisor said 'I don't deal with that'.

WHAT?!

The language barrier is a definite problem, and the more people employed in the UK, the better service we are going to provide.

As for V+ lack of help, I was given 3 hours training on it...none of it even to do with the faults it creates. Lack of preperation by management is the problem, so if anyone is to blame...it's not the advisor.

13-02-2007, 12:35	#23
Kellargh Inactive Join Date: Jan 2007 Location: Swansea Services: BT internet, TalkTalk telephone, Sky HD. Posts: 349	Re: Im not racist, but.... It's even more frustrating when, being in the Faults center, I have to go through to tech support to help a customer and find I'm speaking to an advisor in India and they cannot understand what to do. I informed one advisor that a customer had a slow connection and the advisor said 'I don't deal with that'. WHAT?! The language barrier is a definite problem, and the more people employed in the UK, the better service we are going to provide. As for V+ lack of help, I was given 3 hours training on it...none of it even to do with the faults it creates. Lack of preperation by management is the problem, so if anyone is to blame...it's not the advisor.