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B3rti · 13-02-2007, 09:55

the main reason is we are a comms company with a real major problem with communicating to other departments, since we merged with The ever so aweful NTL things have changed for us, it seems the company likes the ntl way, good luck to them. i can only but appologise to all telewest customers that have to speak to the berks at ntl. virgin media looked great and exciting but let me tell you its still the same, we have too many billing systems that are confusing, as an ex-telewest employee we had 1 database thats why we were able to deliver excellent service now we have ntls billing side and im not surprised in th slightest that problems are arising people being routed 7 to 8 times because they have re-routed the call tree but gave mediocre training on the new billing systems but you want to know why customers are getting routed because we attempt to pass them to the specific call tree for there dept but guess what its our dept, and we are restricted from using the web based billing system called SABS. i really really hope someone from main management virgin media will read this and realise the merger with telewest, ntl and virgin will destroy the company. keep bumming of the ntl way and i hope you get the ntl name rubbed over everything, we should start saying 'welcome to virgin media, how can we **** u off today'

13-02-2007, 09:55	#9
B3rti Inactive Join Date: Feb 2007 Location: A House Services: Talk Anywhere 400 Landline - Virgin Media 10Mb Broadband - Virgin Media V+ Full Package Posts: 40	*Re: Ntl..crp painted red? the main reason is we are a comms company with a real major problem with communicating to other departments, since we merged with The ever so aweful NTL things have changed for us, it seems the company likes the ntl way, good luck to them. i can only but appologise to all telewest customers that have to speak to the berks at ntl. virgin media looked great and exciting but let me tell you its still the same, we have too many billing systems that are confusing, as an ex-telewest employee we had 1 database thats why we were able to deliver excellent service now we have ntls billing side and im not surprised in th slightest that problems are arising people being routed 7 to 8 times because they have re-routed the call tree but gave mediocre training on the new billing systems but you want to know why customers are getting routed because we attempt to pass them to the specific call tree for there dept but guess what its our dept, and we are restricted from using the web based billing system called SABS. i really really hope someone from main management virgin media will read this and realise the merger with telewest, ntl and virgin will destroy the company. keep bumming of the ntl way and i hope you get the ntl name rubbed over everything, we should start saying 'welcome to virgin media, how can we ** u off today'