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Old 13-02-2007, 00:35   #19
hong kong phooey
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Join Date: Feb 2007
Posts: 2
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Re: New name, same old rubbish NTL customer service

Quote:
Originally Posted by fireman328 View Post
WOW, what an optimist. As was well said in a previous post, dont get your hopes up because the of the new paintwork, its the same managers and the same attitudes and until a fundamental change is made this site will continue to exist, to goad the senior management to actually kick ass or get kicked. So long as the status quo is maintained and and customers come second it will remain a second class service.
ok - i was being optomistic! however, there are some damn good people there on the phones and they try their hardest to help - well the ones ive dealt with have - cant comment on the managers. Arnt there or wernt there a lot of job cuts?
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