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paul11974 · 11-02-2007, 00:51

WOW what a night it all started at 10 pm when the tv just froze and the internet connections dropped and all we was left with was a ntl home logo ( how ironic ) so i rang virgin to be greeted by a India call centre after giving her my details i was put on hold for 10 minutes as there systems was running slow. Then we went through the usual check plugs ect ect routine thankfully i have been through this procedure before other wise i would have struggled to follow her instructions. She knew what the problem was before i even told her and informed me that a engineer could call Tuesday the 13th feb between 12pm - 6pm but there has to be someone over 18 at the property and then she asks me will ntl/virgin need a parking permit ! ermm no. So i ask her if there is a problem in the area but due to a conflict in languages i just laugh and say thank you. so all i have is the ntl logo on the screen so after watching match of the day i start fiddling with the Samsung smt2100c box and keep random pressing all buttons on the stb and the ld20 display drops to 0 and then hey ho the internet connection comes back which i am on now but no tv what so ever what the hell is going on ? i would love to get the tv back or is the box dead ?

11-02-2007, 00:51	#1
paul11974 Inactive Join Date: Jun 2003 Services: xl phone & xl tv 2mb broadband Ã‚Â£34.95pence Posts: 1,229	Set Top Box Dead Help ! WOW what a night it all started at 10 pm when the tv just froze and the internet connections dropped and all we was left with was a ntl home logo ( how ironic ) so i rang virgin to be greeted by a India call centre after giving her my details i was put on hold for 10 minutes as there systems was running slow. Then we went through the usual check plugs ect ect routine thankfully i have been through this procedure before other wise i would have struggled to follow her instructions. She knew what the problem was before i even told her and informed me that a engineer could call Tuesday the 13th feb between 12pm - 6pm but there has to be someone over 18 at the property and then she asks me will ntl/virgin need a parking permit ! ermm no. So i ask her if there is a problem in the area but due to a conflict in languages i just laugh and say thank you. so all i have is the ntl logo on the screen so after watching match of the day i start fiddling with the Samsung smt2100c box and keep random pressing all buttons on the stb and the ld20 display drops to 0 and then hey ho the internet connection comes back which i am on now but no tv what so ever what the hell is going on ? i would love to get the tv back or is the box dead ?