Quote:
Originally Posted by ian1969uk
..why can't I speak to someone in the Uk about a fault?
I upgraded today to the Virgin VIP pack. I have all I am supposed to have on the V+ box downstaits, after having to ring back twice to get them to add all the channels.
On trying the STB upstairs this evening, that box is missing the sports and movie channels. I phoned faults and the first (Indian) operator said he couldn't understand my (Teesside) accent and asked me to phone back.
The second (Indian) operator said his system was slow and could I ring back to be connected to someone whose computer was working.
The third time the (Indian) operator said he had resent the signals through. This made no difference. He had never heard of the V+ box or the VIP service and asked me to phone Customer Services on Monday.
What kind of service is this to offer customers? I want the channels I have paid for and if their is a problem with that, I want to talk to someone who a) understands me and b) knows what bloody services they offer.
Richard Branson, there's a hell of a lot of work to do here. You admit NTL's customer service was shyte, so improve it. Quickly!!!
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i despise these foriegn call centres so hard to understand them both accent and language barrier i tryed to report a potential problem with my inet connection but cudnt get any sense so i give up :/