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Scruff · 09-02-2007, 20:12

Anyone any ongoing problems in the Glasgow area over the last 3 weeks. Our STB, when you take it out of standby, starts freezing the picture and sound, then unfreezes, then freezes. After about 2 hours it starts to function normally. Tonight however we lost all picture/sound altogether. It's a pace box. Can't get anything at all. Have called fault centre and they have said someone will come out on Tuesday afternoon to look at box. Now here's the strange thing - all the BBC sites BBC1, News24 etc were all fine. When you switch it on sometimes it just sits at the "updating your box" screen for 30 mins or until you get fed up and switch it off and on again when it gets a bit further and you get the broken motion picture.

Does this sound familiar to anyone?

The guy on the other end of the phone said it sounds like a faulty box then starts giving the "Ãƒâ€šÃ‚Â£25 if the engineer comes out and can't find anything wrong with it" story. It'll just be my luck he'll switch it on on Tuesday and it will work.

I'm hoping this story sounds familiar to someone who can enlighten me.

09-02-2007, 20:12	#1
Scruff Inactive Join Date: Jan 2007 Location: Scotland Services: Virgin Posts: 28	TV freezing Anyone any ongoing problems in the Glasgow area over the last 3 weeks. Our STB, when you take it out of standby, starts freezing the picture and sound, then unfreezes, then freezes. After about 2 hours it starts to function normally. Tonight however we lost all picture/sound altogether. It's a pace box. Can't get anything at all. Have called fault centre and they have said someone will come out on Tuesday afternoon to look at box. Now here's the strange thing - all the BBC sites BBC1, News24 etc were all fine. When you switch it on sometimes it just sits at the "updating your box" screen for 30 mins or until you get fed up and switch it off and on again when it gets a bit further and you get the broken motion picture. Does this sound familiar to anyone? The guy on the other end of the phone said it sounds like a faulty box then starts giving the "Ãƒâ€šÃ‚Â£25 if the engineer comes out and can't find anything wrong with it" story. It'll just be my luck he'll switch it on on Tuesday and it will work. I'm hoping this story sounds familiar to someone who can enlighten me.