Quote:
Originally Posted by Toto
When Virgin purchased a rail franchise, and named it Virgin Trains, complaints went up 300%, why? Had the service suddenly dropped since Virgin took over? No. The expectation is that Virgin and customer care go hand in hand. It took them months to improve thigs.
The same can be said for VM.
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good point but the difference here is Virgin haven't taken over NTL and I hope people realise that it's more about NTL buying the Virgin name, brand, mobile company and good will and giving branson some shares in return.