Cable Forum - View Single Post - New name, same old rubbish NTL customer service

Toto · 09-02-2007, 18:00

When Virgin purchased a rail franchise, and named it Virgin Trains, complaints went up 300%, why? Had the service suddenly dropped since Virgin took over? No. The expectation is that Virgin and customer care go hand in hand. It took them months to improve thigs.

The same can be said for VM.

09-02-2007, 18:00	#3
Toto Inactive Join Date: Dec 2004 Posts: 3,403	Re: New name, same old rubbish NTL customer service When Virgin purchased a rail franchise, and named it Virgin Trains, complaints went up 300%, why? Had the service suddenly dropped since Virgin took over? No. The expectation is that Virgin and customer care go hand in hand. It took them months to improve thigs. The same can be said for VM.