Cable Forum - View Single Post - New name, same old rubbish NTL customer service

MovedGoalPosts · 09-02-2007, 17:44

I'm not making any excuses, but if the level of interest in virgin media is fueling an increase in enquiries for service changes in the same level as we've seen traffic increase to this site, then I'd expect virgin media staff to be somewhat innundated. OK VM should have expected some of that, but their resources will still be finite.

The telephone ping pong bit is the biggest problem faced with so many organisations. There have been big hints that things will be better with integrated systems, but your own story suggests this isn't bearing real fruit yet.

Personally I'm not jumping to any conclusions. it's a rebranding, but the same organisation is still behind the new coat of paint. It's going to take time for everything to fully shake out.

09-02-2007, 17:44	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: New name, same old rubbish NTL customer service I'm not making any excuses, but if the level of interest in virgin media is fueling an increase in enquiries for service changes in the same level as we've seen traffic increase to this site, then I'd expect virgin media staff to be somewhat innundated. OK VM should have expected some of that, but their resources will still be finite. The telephone ping pong bit is the biggest problem faced with so many organisations. There have been big hints that things will be better with integrated systems, but your own story suggests this isn't bearing real fruit yet. Personally I'm not jumping to any conclusions. it's a rebranding, but the same organisation is still behind the new coat of paint. It's going to take time for everything to fully shake out.