Thread: just few qustions, cant find any info here?
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Old 09-02-2007, 17:44   #6
Tristan
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Join Date: Jun 2003
Location: Glastonbury!
Services: Telewest DTV & 4Meg BB (Bath), NTL DTV and 2Meg BB (Poole)
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Re: just few qustions, cant find any info here?
Quote:
Originally Posted by JG3870 View Post
You can upgrade or downgrade your services at any time.
That assumes 2 things:

1) They'll actually decide to answer the phone

2) If they do, then the person on the other end of the line will know what you're talking about.


I must have made a dozen calls to customer services since it became Virgin Media (that is, yesterday). Of those calls, only one was answered within 10 minutes. And when it was, the guy on the other end of the line had never heard of the "VIP" package that I wanted to order.

So don't waste your time.
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