omg..u cant expect all the years of poor people managment etc tobe solved juts by changing the name!! yes ppl will have very high espectation as we are now a Virgin company...but plz give it time! I've worked in CMC for just over a year and i have seen how much it has got better overall in that time.
There are more ppl willing to go that extra mile and resolve cust problems etc etc etc...i mean one saturday on the day i was going on holiday a call came through at 16:58 ( 2mins before close) and i was still there are 17:30...didnt rush the cust cos i was going on holiday (even though i wanted to lol) i stayed there until the problem with his bill was sorted out. And yes it was noticed by not just my TL etc but by the customer himself.
There are more ppl being recruted into the centres who are all showing the same dedication to the job..and now we are Virgin Media it can only get better
