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quadplay · 08-02-2007, 21:50

Do you get your broadband through a stand-alone cable modem?

The Interactive entitlement probably hasn't been added to your account. It's missing off a lot of accounts because it's not required in Telewest areas. Try Faults again (dial 151 from a Virgin landline), and get them to check the Interactive services are enabled on your account.

08-02-2007, 21:50	#4
quadplay Inactive Join Date: Jun 2003 Location: Various Services: 9am, 1pm and 8pm daily Posts: 2,055	Re: SACM and STB conflict Do you get your broadband through a stand-alone cable modem? The Interactive entitlement probably hasn't been added to your account. It's missing off a lot of accounts because it's not required in Telewest areas. Try Faults again (dial 151 from a Virgin landline), and get them to check the Interactive services are enabled on your account.