[MJ5]

V+ box installed last week. Seemed to be going OK, but this morning not working.

Message said service not available, try later. By the afternoon, still not working so phoned NTL (Virgin).

Was told to press reset button and then guy said we needed to reconfigure my hard drive – then phone went dead. Not too happy aftre 25 mins to then be cut off but rang again and this time, aftre just 20 mins, was then told by someone else that technician would need to come out. This will not be until Monday PM, earliest they can do it.

Have been reading the Forum and wondered whether I should be Reformatting the Hard Drive Instructions, which seems easy to do. Any thoughts would be greatly appreciated.