Quote:
Originally Posted by johnforpeel
Signed up with telewest in January & my first bill in Febuary which was £57.00over the top.Contacted them & was informed that they could do nothing at the present time and was requested to ring back in March and they would try to sort it out
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It's called pro-rating, as you pay for the packages a month in advance, and for calls and ppv in arrears. So you would be paying for January and February's Telephone Line Rental, Broadband, and TV.
If you joined 4th January 2007, and you received your first bill early February 2007, you would have two months charges, in the format below -
Telephone Line Rental - 4th January - 3rd February amount
Fully Itemised Billing (if appropriate) amount
Telephone Line Rental - 4th February - 3rd March amount
Fully Itemised Billing (if appropriate) amount
TV Size XL - 4th January - 3rd February amount
TV Size XL - 4th February - 3rd March amount
Broadband Size L - 4st January - 31st January amount
Broadband Size L - 4th February - 3rd March amount
Call Charges - 1st January - 31st January amount
Your Call charges should be on another sheet, with the total on the front page of your bill.
Hope this helps.