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robule · 08-02-2007, 10:32

Hi everyone.

I sent off my request, following all the advice above, on the 8th December last year. It was received on the 13/12/2006 and the cheque was cashed on 27/12/06. No response as of yesterday (I believe the DPA states that I should receive a response within 20 days) so I rang up to enquire. After an hour of being put on hold and hung up on I was given the information that I'd sent it to the wrong address. It should have gone to:

NCB
Crawley Court
Winchester
Hampshire
SO21 2QA

I think it's quite extraordinary that my cheque was cashed (and credited to my account, apparently), but I received no feedback to tell me that my request was not being dealt with because I should have sent it elsewhere.

I need my personal information in order to effectively pursue a complaint against NTL and have been advised that I will need to do this within 90 days in order for my claim to be assessed by the ombudsman. I'm starting to wonder if this is a deliberate policy decision by NTL to make it difficult to complain.

Sorry if I sound like I'm ranting, but I'm really quite annoyed.

08-02-2007, 10:32	#11
robule Inactive Join Date: Dec 2006 Posts: 6	Re: Account Details Hi everyone. I sent off my request, following all the advice above, on the 8th December last year. It was received on the 13/12/2006 and the cheque was cashed on 27/12/06. No response as of yesterday (I believe the DPA states that I should receive a response within 20 days) so I rang up to enquire. After an hour of being put on hold and hung up on I was given the information that I'd sent it to the wrong address. It should have gone to: NCB Crawley Court Winchester Hampshire SO21 2QA I think it's quite extraordinary that my cheque was cashed (and credited to my account, apparently), but I received no feedback to tell me that my request was not being dealt with because I should have sent it elsewhere. I need my personal information in order to effectively pursue a complaint against NTL and have been advised that I will need to do this within 90 days in order for my claim to be assessed by the ombudsman. I'm starting to wonder if this is a deliberate policy decision by NTL to make it difficult to complain. Sorry if I sound like I'm ranting, but I'm really quite annoyed.