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pgrimwood · 08-02-2007, 09:39

Thanks, for the replies.
I calmed down this morning and decided to give NTL\Virgin\Whatever another chance. Phoned to get an install date and after being transferred 3 times, finally got through to someone who was, in all fairness, sympathetic and helpful.
However in the meantime I've also arranged to get BT Broadband - I need it to work and my employer pays for it.
So we shall see how this pans out. I'm still exasperated with NTL for making such a meal out of a simple task. I moved into a flat with an existing (working!) NTL service. Surely all I needed was the line re-actived (or whatever) and a STB. BT seem to understand the inconvenience an engineer visit entails by testing the line and simply posting the kit you need. Far better than losing half a days work waiting around for an engineer who might turn up if your lucky.

08-02-2007, 09:39	#4
pgrimwood Inactive Join Date: Feb 2007 Posts: 2	Re: Engineer no show Thanks, for the replies. I calmed down this morning and decided to give NTL\Virgin\Whatever another chance. Phoned to get an install date and after being transferred 3 times, finally got through to someone who was, in all fairness, sympathetic and helpful. However in the meantime I've also arranged to get BT Broadband - I need it to work and my employer pays for it. So we shall see how this pans out. I'm still exasperated with NTL for making such a meal out of a simple task. I moved into a flat with an existing (working!) NTL service. Surely all I needed was the line re-actived (or whatever) and a STB. BT seem to understand the inconvenience an engineer visit entails by testing the line and simply posting the kit you need. Far better than losing half a days work waiting around for an engineer who might turn up if your lucky.