Quote:
Originally Posted by Rob
 to Cable Forum 
Unfortunately this has been typical of ntl installs that things get re-arranged without the message getting to the customer. Ntl charge the customer if the customer isn't present for service appointments, but it doesn't seem a reciprical arrangement when ntl mess the customer around. It would only be a nominal amount though, £10. so not really compensation for time off work.
Have you now got a fixed date for the reinstall? |
Richard Branson will soon realise just what needs doing to shake up customer service and hopefully ditch the chaff and keep only the real customer orientated staff otherwise more customers will vote with their feet.
Definition of Customer Care as demonstrated by NTL, "You are a customer, we dont care" !
