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Stuart · 07-02-2007, 13:18

Well, to update everyone. I *eventually* found out the problem.

Basically, Be emailed to tell me to contact BT. So. I did. BT said there was a problem, but I would need to contact Be as their wholesale division does not deal with consumers.

So, I contacted Be. After a short discussion, the support person put me through to provisioning. They explained what they had been told (the line was registered as hardwired, not socketed), and said I would need to contact BT retail.

Phoned BT retail, who said they would amend their records. I then phoned Be who said they would try again and notify me.

Hopefully, it'll all go well.

I have to admit, so far, Be seem far more efficient than BT.

07-02-2007, 13:18	#10
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: Moving to Be... Well, to update everyone. I eventually found out the problem. Basically, Be emailed to tell me to contact BT. So. I did. BT said there was a problem, but I would need to contact Be as their wholesale division does not deal with consumers. So, I contacted Be. After a short discussion, the support person put me through to provisioning. They explained what they had been told (the line was registered as hardwired, not socketed), and said I would need to contact BT retail. Phoned BT retail, who said they would amend their records. I then phoned Be who said they would try again and notify me. Hopefully, it'll all go well. I have to admit, so far, Be seem far more efficient than BT.