Quote:
Originally Posted by Incognitas
Actually I have no real gripes with the products, just with the managment of the company and the fact that when things go wrong no one wants to take responsibility to put situations right all due to poor managment.
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Yes, many felt that was the case. I've heard that there have been regular upper management culls, so it looks like those nearer the top must prove their worth.
If that is happening, and it comes down the line, then it may be possible that Virginmedia will live up to its branding, and customer service not just improves, but sets new standards.
I think once they get a uniform billing system - finally - then there should be a seamless experience for us all.