Quote:
Originally Posted by Nedkelly
Service techs are salary based unlike installers who are paid per job .Know one knows when the new T&Cs are due seem to put on a back burner due to Virgin rebranding .As for the shifts nothing else has been heared from the company.Question for service techs do you feel thet the voice forum is working or are they only used to pass the bad news to us instead of the snr managers  .And how many techs think that the service meter used by ntl service techs is of poor quality .I have been doing this job for a long time 12 years and this is the worst it has been in my eyes .I just hope Virgin LISTEN to what the front line staff have to say to improve customer service Rant over |
your right about the poor quality meters i,am on my sixth meter. the point about the voice forum, thats just a joke if that was going to work something would have been done by now about the terrible customer service given by ntl. know one listens to front line staff, 24 techs tell the same horror storys every week to deaf ears