Quote:
Originally Posted by DarthYoda
From today customers will start to recieve a letter from Mr Branson and a leaflet letting them know about the changes that will start to happen pretty soon.
There is also a new website www.knowfirst.co.uk which has details about the new company.  |
I think if Richard Branson should include as a state of urgency on help department, it must be the worst in the among a lot of providers, so many computer mags put it at the bottom of the leauge I can understand that after my experiance with it, all they seem to do is like a game of pass the parcel with the customer always losing, must admit they have impresive titles like Customer Loyalty & Resolution Manager also Customer Concern,
which in itself is ajoke.
Roy Tunnicliffe
---------- Post added at 15:43 ---------- Previous post was at 15:36 ----------
Quote:
Originally Posted by Andys_Ipod
I have not head my letter yet but i just hope the new service is better than the Virgin Trains service
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Well Virgin trains and NTL must work hand in hand if the help line with is as bad as Virgin trains
---------- Post added at 15:49 ---------- Previous post was at 15:43 ----------
Quote:
Originally Posted by RileyM
According to the latest adverts, ntl:telewest/Virgin.net will become Virgin Media on Thursday, 8 Feb
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Hope the new name VirginMedia brings a better service with there computer commitiments, or does in mean longer titles for some of their managers etc ???