HEXUS reports on the pending launch of VM (
http://lifestyle.hexus.net/content/item.php?item=7804)
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We have no real clues what Virgin Media is going to unveil on Thursday morning but can only hope that it's a whole lot more understandable than the packages that are currently sold by ntl:Telewest. It would also be good to think that the mobile accounts can be bundled in, too (and for more than two phones) - and may be that there are even some significant savings.
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Tech Digest (
http://techdigest.tv/2007/02/what_virgin_med.html) gives VM advice on what they need to do, including improving customer service:
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One word on NTL's customer service in the past: Christ. It was every bit as bad as the complaints websites would have you believe. To quote one example close to home (i.e. me), when my telephone line was fecked and my digital set-top box stopped working, the response from customer services was inadequate at best (I had some choicier words at the time). Virgin Media execs are making the right noises about having sorted the problems since the NTL / Virgin merger, but the proof will be in the watching/talking/surfing.
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