Quote:
Originally Posted by lostandconfused
i work for ntl and TBH i could give two hoots what you believe.
|
I am truly sorry for you.
I wouldn't be able to work for them.
Luckily for me, I'm able to pick and choose who I work with, or for, and do.
Now, please read the thread properly. Other of your colleagues have already come unstuck by posting what they 'think' I've said. This may be why ntl make so many mistakes.
Until this time last year, I used to defend ntl's service when I saw threads like this (not in this forum) because I figured it was fair that, as I was enjoying a good service, I should present the counter side of the argument.
Read what I've put up with and tell me I'm being unfair now. That's why I took this name. I think I've been more than patient, and more than fair.
I'm really not worried whether you, or anyone, else takes me seriously.
But being an ntl customer is now a very serious, if not sad, matter.
I hope I'm helping to warn potential customers of what really lies behind ntl's advertising spin (and a 'customer charter' that's just being blatantly flouted) and what potential customers can really expect once they've handed over their money.
I hope all goes well for them and they don't have to go through what I have.
I acknowledge some don't have problems.
I wish I was still one of them.
Merely by making your post you have proved that actually, you do give two hoots.
Thank you for your love and participation.
[edit: One other thing, the faults engineer? Dealing with complaints? Yes. That's what they do. I didn't say who told me. That wasn't my source. He was just showing me the list of calls he'd been told to do in the morning because he was so late getting to me. And, for info, when I called to make the appointment, I quite clearly said twice when asked, that I would be in all day and the time was irrelevant to me. It was the ntl operator who insisted it should be in the morning. How bout recognising that people are cross because of your systems and do something to CHANGE them. Then you can chatter on all you want about how great your employer is and how wrong I, your customer, am.]